Frequently Asked Questions
Everything you need to know about our magical dolls and accessories.
What age range are Adora toys and dolls suitable for?
Our collections are designed for children of all ages. We offer soft plush toys for infants, and more detailed, high-fashion dolls and accessories specifically designed for children aged 3 and up.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your new friend to arrive sooner.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return any item in its original, unopened packaging within 30 days of delivery for a full refund.
Are Adora products safety tested?
Yes, safety is our top priority. All Adora products undergo rigorous testing to meet or exceed international safety standards, including BPA-free and non-toxic material certifications.
How do I clean and care for my Adora doll?
Most of our soft-bodied dolls are machine washable on a gentle cycle in a pillowcase. For our vinyl dolls, we recommend spot cleaning with a damp cloth and mild soap to preserve their delicate features.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to bring Adora toys to children all over the world soon.